Empowering remote and rural communities in Americas and the Caribbean to connect with the world has been a priority for ATN International (ATN) and it is now modernizing its business for a new era of wireless growth with improved customer experiences, powered by CSG.
With CSG's mediation and roaming settlement solutions, ATN can now automate mediation and wholesale settlement workflows and access real-time performance data to quickly act on changing business needs and better align resources to accelerate its three-year growth plan.
“At ATN, we believe communications services should be easy, equitable and ubiquitous,” said Ben Doyle, CIO, ATN International. “For our operators to deliver on this promise, our business needs to scale and grow in ways that set us up for success today and in the future. CSG's customer-obsessed mindset and commitment to our success are game-changing for our ability to minimize costs while adding value for our customers across all touchpoints. We’re already reaping the rewards of our new relationship with CSG and look forward to a successful growth journey with them.”
Hosted on Amazon Web Services (AWS), CSG’s innovative solutions enable ATN to optimize its mediation and wholesale settlement systems across all five of its wireless operators and gain deeper insights into customer behavior, market trends and partner performance. By unifying operations with CSG, ATN can now more effectively manage complexity and seamlessly grow alongside its wireless operators.
ATN’s operators, in turn, gain efficiency, flexibility and future-ready technology to reduce bill preparation time. They can also create statements that are easier to read and deliver an improved customer experience. These improvements have resulted in significant cost savings for ATN and empowered it to capitalize on economies of scale.
"When ATN chose CSG, they trusted our 40+ years of industry expertise and our cloud-based mediation solution to future-proof their business and enhance the customer experience for their wireless operators," said Curt Minter, VP, North America, CSG. "It’s an exciting time for ATN, and it’s an honor for us to play a part in their incredible growth journey in wireless."
CSG’s mediation solution is the go-to digital mediation tool for leaders in telecom, finance, logistics and government. It seamlessly captures and processes customer usage events from any service delivery network. With a proven track record of hundreds of global installations, it is one of the world's most trusted and versatile offline and online mediation solutions. CSG’s roaming settlement solution, on the other hand, is the preferred wholesale settlement tool for operators who want greater visibility and control over their roaming data than would be afforded by clearing houses.